I don’t even know where to begin. First, 2020, we spent over $30,000 with Best Buy. One of the products we purchase, a dishwasher, which was $1500, was installed on November 25th. I recently used it, and discovered that the heating part of the dishwasher is not working, therefore, my dishes are not getting dried. So I decided to call Best Buy to let them know so that they could send a repairman out. I called this morning, and after about an hour on the line with a person the car gets disconnected. I’m sitting around saying to myself, oh she’s going to call me back, because we were on the tail end of getting everything done. However, to my dismay, nobody called me back. So I decided to call back later on this afternoon, I spoke to a gentleman named Dani. He was actually a very nice customer service rep, and was very genuine and apologetic about my call this morning. He deserves a raise. We discussed my situation, and when he went To process the order, he told me that he was unable to help me and then I would have to call the manufacturer for the repair. At this point, my blood is boiling, I just purchased a $1500 dishwasher, just a small part of the $30,000 I spent during the year, and now he’s telling me I have to call the manufacture. This of course is not Daniel’s fault, he’s just a messenger. The policies from Best Buy are horrible, and I would not be surprised if Best Buy goes out of business. The service is The worst of its kind. I might as well just have bought the KitchenAid dishwasher from KitchenAid. This way if it wasn’t working properly as it is today, I would have just gone directly to them. The reason I buy from Best Buy is because I expect for them to resolve an issue. The dishwasher is installed, is not working properly, and they should resolve it. They should not direct me to call the manufacturer. I would have been happy if Daniel had said to me I apologize for this issue ma’am kick squad can’t repair it since it is brand new, however, we are going to make the call to the manufacture for you and we’re going to help you get this scheduled. But of course that did not happen. I’m left to go handle this problem. So I decided to tell Daniel that I wanted to just return the $1500 dishwasher. At this point, I would think it’s best buys policy to let their team members on the phone know if a customer is upset and wants to return something that’s quite expensive, get a supervisor and maybe things can be handled differently. Instead, Daniel processed the return. I don’t understand Best Buy thought process, returning this is going to be much more expensive than if they would have handled it differently I just made an extra phone call on behalf of the client. This is just bizarre. I have decided I am going to take my business elsewhere. I will not be purchasing any more electronics appliances or anything else from Best Buy. I feel bad for this customer service agents that have to work for a company like this. I know it’s not their rules and it’s not their policies they are just a messenger. Daniel was very nice and I genuinely took his apology, however this company disgusts me.