If zero stars were an option I most definitely would have chosen that. Customer service does not exist at best buy, we purchased a tv that was for a Christmas gift. Upon turning the tv on the screen was internally cracked. From the disrespectful geek squad worker thru the store assistant manager they have nothing but buzz words for the damage. They do nothing but accuse and offer up no alternative except it was the purchasers fault. They need way more training in customer service before sales, need a little training in personal appearance also. Pathetic from top to bottom, have spent thousands over the years with them but will never give them another penny.