Worst experience ever! I bought a phone for pickup. Then I called was left on hold for 45 mins. Then told phone is in store. Then 45 mins later it is magically not available. Then I am told we can't tell you when it will be available. We will let you know. So best buy sold my phone to someone else and doesn't even have one at another store to sell me. They expect me to just wait indefinitely for whenever they find one. Which is an unknown amount of time. I mean I have never been so flabbergasted in my life. I honestly think best buy has violated the dtpa and should be sued.