“Worst and rude customer service, hard to believe.” Order a treadmill with installation service ($1300) online, and my ordeal began. They will fix the appointment with a window of 12 pm-8 pm and never shows up. When my wife calls them for the update, their answer was we did not feel like delivering it today. Can you believe that??? When my wife says, we wasted a day of work waiting for the day as we need it urgently. The BestBuy customer representative response was. “Why you fix an appointment on your working day/!!!!!!!!” Can you believe this????? I would accept the statement if they delivered the item. Here I am after more than a month still waiting for the item, and today is the third time they have not shown up; probably they didn’t feel like it. The customer representative was rude each time you call them; it takes forever to get the right person. Then the person will promise a lot and deliver nothing. I promise to stay away from this company, and this one is honest promise will never advise my friend to order anything from this company. I suffer from not listening to my friend due to a couple of average experiences in the past. The treadmill installation service available locally for $90; we paid $200 to best buy in the hope of better service and looked at their service.