We ordered a LG fridge that came with a separate water line for ice maker. Was told it would be delivered 12/29/20 and the delivery window was 7am-1pm. No show, no call, nothing? Called customer service who tried to call distribution and was told they didn’t answer. She said to reorder but would not be delivered until after date of delivery for fridge. The refrigerator was due to deliver 1/2/21 , got call that they would not be there and to call customer service. They told us it would be another two weeks now to get fridge. Never explanation or sorry, they just don’t know why? We finally canceled order and going with Lowe’s for same fridge. Horrible customer service at Best Buy!! Never will return to that company. I see why they are in financial trouble.