I purchased a warranty for my Whirlpool dryer several years ago. The warranty is still good for several more months and just this winter, my dryer stopped drying clothes. It no longer offered the warmness to dry clothes, leaving them wet. I called on Dec 6th about my dryer and customer service stated that the Geek Squad would be at my house on the 9th. They showed up and stated they could not do anything because they had to order a part, which is understandable. They rescheduled for the 14th but they never showed up. The parts were delivered to my house but the Geek Squad were no where to be found. The next day I called and they said they had to rescheduled for the 23rd. At this point I was upset and in disbelieve because one, I have no dryer and this pandemic just took my uncles life away and I did not want to risk going to the washers to dry clothes. I have two kids that live with me and my mother who is a bit older who is at risk of getting covid due to her immune system. On the 15th I requested to speak with a supervisor and that supervisor was no used at all. Honestly I have no idea how he became a supervisor, his name is Shawn Orlando, and he showed no compassion. He was really off with his communication skills and the whole time we talked about my situation, he had no empathy. He must have been talking to me from home or outside his home because there was a rooster in the background making noise. I got no where with him and he gave me a case number that I requested. The 23rd came around and I received a call indicating that they have to reschedule for January 6th because they were too busy. I was really upset with Best Buy, the store who I looked at as my favorite store was no longer the store that I looked up to for service. I begged for them to help me and told them my situation with work and how I do not have the time to devote time to go to the washing machines with the kids and the pandemic. My schedule does not allow it and again they stated that they would call me if someone cancels but the reality they never do. They just tell you that to make you feel like they are helping you in some way. I requested to speak with another supervisor and she stated that unfortunately they cannot make me a priority and I would need to go to the back of the line although Ive been asking for assistance before other customers. Long story short, I called a different company to fix my dryer and they came within 2 days. No waiting, no asking, no accommodations, they came and fixed it really quick. Today Best Buy called to reschedule my appointment and I advised them that I won't be shopping there anymore. I just don't understand how they rescheduled on me 4 times. I understand that there is a pandemic, but why do they keep filling in appointments when they don't take care of the active tickets that are open and just keep pushing them back. If I could give Best Buy customer care a zero, I would. I paid out of pocket for a different company to fix my dryer when I purchased a 6 year warranty through Best Buy when they just gave me the run around.