BESTBUY PUTS CUSTOMERS AT RISK- ELITE PLUS IS A LIE Best buy shipped out a USED Zagg tablet screen protector. Box was opened with the tab ripped off, protector was missing its shield, cleaning contents and even they left the NAME of the previous customer’s pickup information on the box! Who in their right mind ships out a USED screen protector during a pandemic!!!!! So, the agent I spoke to "made it right" by providing a UPS return label and set up a replacement order to be delivered the same day. 4 days later, NO ORDER and NOT SHIPPED. I wound up changing to in store pickup. Three more days later, I check the status on my return that I have not been refunded for, and it doesn't even appear as returned!!!! I returned it AGAINST my better judgement because I didn't want it shipped out again to another unassuming Best Buy customer. The agent literally blew smoke up my rear with concern and getting "management involved" to investigate how this could possibly happen. Even though I received a return UPS label from Best Buy and was shipped back the very same day, the order return wasn't even started!!! The agent I was speaking to said he would have to start the process over again and there was no indication the return was previously started, never mind shipped back. When I asked for a manager, the agent flat out refused insisting he had to process this. I finally hung up after he was belligerent about not escalating this up to a manager as requested. This was after already getting hung up on by another agent after 10 minutes on hold so he can "look up the account details". I called back, got another agent who processed the escalation request and said I would receive a callback. I'm still waiting for that call. Next step is reporting FRAUD with my credit card company since Best Buy doesn’t want to correct their mistake. Yes, I paid for the 2nd Zagg tablet protector, still out the money for the first USED one and these are expensive items! As an elite member, you are supposed to receive benefits with your membership. I have been with the program since its inception in the early 2000's all the way through its various evolutions to what the program is today. I have been a regular Elite Plus member for almost 10 years and it used to be a really good program with a great dedicated customer service hotline. I saw absolutely NO benefits this season. Black Friday Elite and Elite Plus early access was a joke this year. Shipping was sent USPS at a snail's pace and still have outstanding orders to date. The customer service provided by this specialized "Elite and Elite Plus" hotline is abysmal. You’re better off calling the regular Best Buy hotline. Picking up in store, fuhgeddaboudit!! Even if it's "ready for pickup", it's not ready for pickup. We waited for 3 hours on Christmas Eve to pick up a "ready to pick up" item which was a Christmas present. The manager wound up cancelling and reprocessing the order at the checkout counter just so we could go home because the store was closing. Why he couldn't just hand over the already paid for order was beyond me. It simply doesn't pay to spend big bucks at Best Buy anymore. It makes me yearn for the old days of Circuit City, The Wiz and other electronic retailers when Best Buy actually had to compete for their business.