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Alex
I strongly recommend against purchasing from Best Buy. I purchased a Logitech Wireless 3-in-1 Charging Dock for my boyfriend for Christmas. We've tested it out over the last few weeks and no matter what we do we cannot get one of the charging ports to work. The upright phone charging dock will only charge his phone for 15 seconds before switching off. I called Best Buy to return the item, as it is unfortunately defective and I would like to replace it with one that works. I live in Ontario and due to the Covid-19 pandemic, the provincial government has issued a stay-at-home order and reopened the State of Emergency telling people they cannot leave their homes for anything that is not essential which is listed as food, health care, exercise or work. According to Best Buy, I have until January 16th (two days from now) to bring the charging dock into a store to replace it, which I cannot legally do because of the stay-at-home order. They mentioned they could print me a shipping slip to return it that way but it probably won't make it in time so they wouldn't recommend doing that. Again, I would have to go to the post office to do this which is non-essential, potentially exposing myself to the virus and causing further spread. It is extremely disturbing to me that a company as big as Best Buy would refuse to extend their return policy through a global pandemic. The item is defective and they've given me basically no way to legally return it.
3 years ago
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Best Buy has a 1.4 average rating from 1,383 reviews

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Alice, Customer Support

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