You can't get through to the Waco Texas store by phone. The customer service at this store is terrible. If you try to go to the store, which I did on 2 occasions on my lunch break and there was a waiting line to go into store. I made 7 attempts to contact by phone and was placed on hold on all 7 attempts. The longest I waited was 27 minutes 22 seconds. On the last 3 attempts I tried, I hung up after 5 minutes. If you buy merchandise from the Waco store, don't expect to get to talk with someone for help on anything you purchase or plan to stand in a wait line to get into that store. I have bought lots of things from this store and it has been my go to store for electronics and help. But I will be looking for another store to get these items since they can't answer the phone for help and to purchase items. Worst customer service I have had in a long time. Gil Lillard Waco Texas