I was lied to and manipulated by a salesman in August of 2019 who tricked me into buying a protection plan for nearly $300.00. I bought a Microsoft laptop and was told that if anything ever happened to it within 2 years that I'd simply have to bring it down and exchange it for a new one, or a different comparable mode. Well, the first one I bought crashed right in front of me and the salesman in the store. He said "Oh, well this is an experimental model that has it's own T-Mobile card." He gave me another model that ran off home internet. That computer lasted only a few months before it crashed. I took it back and the salesman said we don't even sale experimental models and "sure," we can exchange it. Then when he had all the information in the computer, he told me the best he could do was send it back to the factory. I ended up buying new computer because I need one. They are so manipulative and dishonest. I've been going there for years with no issues, however the human race in general is going to Hell in a handbasket. Don't ever buy "protection," and I certainly pray for their salvation but won't be going their anymore.