Worst experience ever!! Will never order from Best Buy online again for our business. Ordered a dryer for a rental property in January and the site showed it was in stock and available. The day of delivery after email confirmation of our appointment, it never shows. I call Lynn to be told it will be delivered on the seventh. It was supposed to be here between 7 AM and 1 PM. At 11:40 AM I get a call that they won’t be delivering it. At this point the residents that live at this rental have taken two different days off to be home for this delivery. And now no dryer. On calling in after a very long amount of time on the phone I was told that they contacted the warehouse and assured me that it would be in town on February 11 and would be delivered for sure on Friday, February 12. Guess what. I got an email today, the 11th, that my item was no longer in stock. I called and was given multiple different excuses hung up on after what was supposedly a bad connection though they confirmed my number and never called me back, and was told that they could get me the dryer I ordered March 18. A dryer that showed online it was available when I ordered it, and then promised delivery three different times and never showed. Absolutely unacceptable business practices.
The resolution, next time I order something from Best Buy they will compensate me for my troubles. Are you kidding me. Why would I ever order from you again? Thank you Lowe’s. I called they had one in stock as their website showed and they are delivering it for me tomorrow
3 years ago
Best Buy has a
1.4
average rating
from
1,404
reviews
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