I purchased a Samsung S20 phone from Best Buy through Sprint. I spent hours on the phone with Sprint complete and they determined it was a defective device. It was looping the same update for over 12 hours, apps weren't copied correctly, etc. I returned the phone via mail the following day and they received it 2 days later. I was notified via email AND via chat that I would receive a full refund within 5 to 7 business days. I just found out yesterday that I was charged a $45 restocking fee which is ILLEGAL because it was a defective device. I spent HOURS on the phone with incompetent people who kept transferring me and finally called corporate. The switchboard operator refused to help me and kept putting me in the cue. I finally spoke to a man who promised me this was a mistake and everything would be refunded back to my card. He told me it was a system error. After almost an hour he informed me that it was done by the store who handled my return. He told me I would have to go into the store and ask them for a refund. First of all, I am DISABLED. I CAN'T WALK or drive. Secondly, there is a WORLDWIDE PANDEMIC. And lastly, I live in LOS ANGELES where the hospitals or overflowing with cases. HOW WOULD I GO TO A BEST BUY STORE??? WHY WOULD I OR SHOULD I HAVE TO DO THAT???? THIS IS BEST BUY'S ERROR and I was promised a FULL REFUND. Charging me a restocking fee for a defective device is AGAINST BEST BUY'S OWN POLICY, yet I am supposed to drive to a store and get a refund?? When I called corporate back to get the name of the store that charged me, the operator refused to help me and would not answer my calls. This is DISCRIMINATION. I am a disabled person in the COVID hotspot of the world. I can't drive to the store and to ask me to do that in response to a mistake YOU made is UNACCEPTABLE. Having an operator laugh at me and refuse to answer my calls is discriminatory in nature and I will not stand for it. I want a FULL REFUND and an APOLOGY.