I have to add my HORRIBLE CUSTOMER SERVICE experience I had with Best Buy. My computer crashed on Sunday morning so I requested a Geek Squad appointment to bring in my laptop computer. I asked for the expected turn around time and told it is usually 3-5 days. The earliest appointment was at 6:10 pm - the fact that this was the earliest appointment for something as crucial as a computer fix says a lot about Best Buy's customer service. Anyway, I went ahead and purchased a back-up computer and planned to get it up and running right away. So, I called customer service and asked if there was anyway I could drop off my laptop when I picked up my back-up desk computer. After talking to a customer service representative who displayed no empathy, I convinced him to at least the possibility of the Service Desk where I would pick up my back-up would also agree to deliver my laptop to the Geek Squad at my appointment time. He said he would send the appropriate e-mails and get back to me. My appointment time neared and I never heard back from anyone. I was still somewhat hopeful due to the 3-5 days turnaround time is was told. I went to the the Geek squad desk and was told the laptop for hardware issues needed to be sent out and the turn around time was 30 days. Who could go without their computer for 30 days in this day and age? So, I wound up bring my laptop and back-up desk top home with me. BEST BUY IS A JOKE WHEN IT COMES TO CUSTOMER SERVICE. In the end, I found a local computer repair shop, delivered my laptop on Monday morning, and had my fully repaired computer back to me on Tuesday. MORAL of the story - don't use the Geek Squad.