TERRIBLE!!!! Extremely poor customer service. In fact they don't have a department like that. It is a scam where people attend your call and says "sorry, this is all we could do". Never reaches the right place where you can log a formal complaint. Our dishwasher broke 2 months back and there is no service yet, in spite of having a protection plan from Geek squad. After the long wait, I demanded an exchange and they don't have the product. They don't refund us full either. What they do is a partial store credit. No way to file a complain with their corporate. No email, No responsible corporate service to escalate. Geek squad sends to corporate, corporate sends to store and store tells it's online. Store managers are literally rude as we did not purchase item from store, instead bought it online. REALLY? Rusty from Eldorado, Frisco, TX? Next time I will buy from your store sir, if you ever had the courtesy to listen to a paid customer's problem and try something from your end (at least pretend), instead of rushing to be rude, without listening and trying for a resolution. NEVER BUY from WORST BUY. It was a mistake.