Our niece bought us a LEXON OBLIO wireless phone charger with a built in sanitizer from Best Buy as a Christmas gift. Due to co-vid issues, we didn't receive the gift until Feb.17. We aren't able to fit our phones in the device. We both have i phone 8 plus with otter cases. I took the device in to our Best Buy store along with the invoice my neice gave us. I wouldn't mind an exchange for a similar product that works with our phone. The clerk at the store return desk told me that the last date I could have exchanged it was Jan 16 and he couldn't do anything. When I asked to see his manager he just told me that it wouldn't do any good the store policy is firm. I went home and called Best Buy customer service and after going through two people on the phone I was put on hold waiting to speak to a supervisor. I hung up after an hour and twenty minutes. During my time on hold I also started a live chat with Best Buy customer service and got the same run around. I tried one more time on the phone and on the third request I made to speak to a supervisor and being told that they were all busy with other calls I gave the peson on the line my phone number and asked that the supervisor call me when finished with the other calls. So far, it's been two and a half days and I haven't been called. The way they handle difficult customer service calls is to simply put you on hold and forget about you. Best Buy and Best Buy customer service are by far the worst experience I've ever had. I'll be cancelling my service with Geek Squad and I will never darken their doors at Best Buy again.