I called the Lady Lake, Fl store to inquire if the Geek Squad had any appointment cancellations Sunday. After 18 minutes +- on hold my call was finally answered. Dorian was the associate who took my call. I told him we had an emergency the phone would not turn on at all and the phone in question was a work phone. I explained that Saturday the phone was brought into the store with only one customer at the Geek Squad counter and we were turned away because THE RULE IS APPOINTMENTS ONLY ON WEEKENDS. He said the availability of an appointment was March 3rd we were scheduled for March 2nd but I explained the situation and I asked to speak to a manager because of the circumstances. He refused and said he would help me. He was the associate and I could speak to him. He was rude, loud, arrogant, snarky and very offensive. I became very upset with him since he absolutely refused to allow me to speak with a manager. He badgered me and said I threatened him. I did not, I stated if I came to the store he and I will speak with the manager! His behavior is absolutely unacceptable and I hope Best Buy stops this behavior to their loyal customers. Our company and our family have bought all our business and personal electronics, televisions, computers, dozens of phones and protection plans from Best Buy/Geek Squad. Until Sunday I have never been treated by anyone at this store in this manner. To make it even worse he would not let me speak and talked loudly over me and he hung up on me! I told him he was on speaker and there were people listening to him. He said he had people listening to me to. Hopefully they recorded this call, I am sure I am not the only customer Dorian treated this way. I am very very upset. Dorian is ABUSIVE to customers (a lot are elderly retirees in this area ) and he is a Bully. He should not be on the phone ever! This review is also going to be sent to Geek Squad Best Buy Corporate Customer Care P.O. Box 9312 Minneapolis, MN 55440 - [ ]