Best Buy's customer service is absolutely the worst I've ever encountered! I order a $1,200 gaming laptop for my son's 11th birthday. Item was ordered on Feb 23rd and was delivered to the wrong address/recipient. It was received back into the Best Buy warehouse on March 10th. It is now March 16th and I STILL do not have any email, tracking number, or idea when the new laptop will be shipped to me. I have been on the phone with every customer service under the sun and NO ONE can give a definitive answer. My son's laptop and my money are out in limbo somewhere. I will now seek to file a formal complaint with the Attorney General against this company because their own customer service is useless.