Broken promise and poor customer service. Best Buy price matched a laptop computer while I was on a chat with a live agent and that took 45 minutes. I informed them that amazon prime guarantees the product at my door with in 24 hours. Never have I had an issue with amazon they deliver. The Best Buy agent assured me I would receive my product within 48 hours. Since he worked so hard for my business an I felt if I had an issues with the laptop it would be easier to deal with a local store then with Amazon so I decided to go with Best Buy. At my age I should know if the wheel isn't broken don't fix it. I should have stayed with Amazon. So now that I spoke with a Best Buy agent he reassured me the item will not be here on time and will be here before April 1st. Almost a 2 week window. I told them ok I will cancel the order and they informed me that it is in delivery status and I can not cancel (what a joke). Amazon you can cancel and order at anytime. The company should not advertise or make promises they can not keep. If the problem is because of the pandemic then don't advertise on a promise you can not keep. So another words I feel I have been lied to and that doesn't go over well with me. I understand why business price match because of Amazon but at least Best Buy can not deliver what they promise. So in the future I will stick with Amazon Best Buy lost yet another customer. Oh and I will be returning the computer and getting one off Amazon. I should have read the reviews before deciding. good thing I used my Visa at least I am protected.