This only star goes to the agents I have chat with and the Geek Squad for being so responsible and professional. I give you 5 starts guys, this is not your fault. Unfortunately the person in charge of deliveries messed up big time with ours. I bought a dryer one week ago, on a Wednesday. The delivery was going to take place on Saturday between 12:30 pm and 4:00 pm. The dryer never arrived. When I signed in to my account I got a message saying that I had to reschedule. So did I and the earliest day the system offered was the next Wednesday. The Geek Squad showed up thinking the dryer was here but It wasn't. They were very kind and called customer service for me. The lady over the phone suggested that It was my mistake because I rescheduled service instead of delivery. I got so mad at her, there were no other buttons to click on the website but one, at least this is what I saw in my phone, I don't know if from a computer looks different but in the phone just one place to click on. She said she couldn't do anything about it and that I would need to wait 24 hours for them to resolve my problem and that as a courtesy, they would send me a $50 gift card. This sounded ridiculous because my time has definitely more value. I am washing in the machine and drying in the rack which takes longer and is not suitable for towels. This is the week of Spring Break and I haven't taken my little one anywhere waiting for my dryer. And for Best Buy this a a $50 bucks issue. Well, It is not. At this point I don't even know when I am going to get my dryer, nobody can tell. I won't buy in BestBuy.com again, at least until I know they are giving an outstanding customer service and this will take time. Whoever is in charge of the logistics is ruining the company. And I find ridiculous that before a situation like this, nobody can resolve the issue, there is not trace of who is delivering the appliance, they don't know anything. One of the agents even said that sometimes the guys in charge of the delivery cancel it because they don't have the necessary tools or they find a damage in the product. This shouldn't happen. This is mediocre.