I will never buy anything from Best Buy again. I understand that like me Covid has presented many challenges to your operation. As an un-vaccinated 64 year old I have tried to limit my shopping to online. We were at the point we felt we needed to have a printer at home as we thought that working from home maybe a permanent thing. Now that we are scheduled for the vaccine we are looking at getting back in the office within the next month or so. That means we no longer need or want the printer and returned it un-open. The order itself was an issue as I ordered everything on line, printer and replacement ink cartridges with the intent to have everything shipped to my home, but no Best Buy just wouldn’t allow that. I had to come in to the store for the ink cartridges.. I get notification to come in and pick up my ink and what do I find. They have only one of the two cartridges I ordered and now I have to come in a second time. I ignored the second notification and they canceled the cartridge off the order. I am now making my second trip in to Best Buy to return the printer, brand new, never opened and do I get my money back. Nope! That’s not how Best Buy works unless you are an elite customer. Screw it. I WILL NEVER EVER BUY FROM (not the)BEST BUY AGAIN. I WILL TELL ANYBODY AND EVERYBODY NOT TO SHOP AT (not the)BEST BUY EVER AGAIN. That kind of poor customer service does not deserve to be in business. I just threw $238.59 down the toilet. Another causality for the pandemic.