It was Atwater village store, LA. The worst ever ! I had to read these reviews before this happening. I ordered a bunch of appliances , more than $6,000, making a new credit card account to get 10% back for a new credit card customer. It was pretty painful time but I got finally a good price and ordered with the new card. So I've just ordered and they will deliver after several weeks. Bruno helped all these for me. The next day, I got there again to see if I can exchange the refrigerator with the other model , just one out of 6 items. Jonathan was there and Bruno was off that day. Jonathan said it's is possible and did something for this. And then, he said that I can change the fridge but to do so, I have to cancel the previous order and reorder everything. I said OK and thought it would be the quick and simple way for saving our time and systemic efficiency. Definitely I said I made a new credit card 2 days ago and he also saw my card account paper and checked thru his file which was saying that this was the first order of a new card member. This means that he was definitely or should be aware of 10% reward that was my first priority because he is a sales person who is selling this 10% promotion everyday. And Jonathan's attitude was pretty bad keep saying that Bruno ,, bla bla I don't know bla bla. I understood a little, it looks like he was unhappy for other college's job. But I didn't complain for this. Anyway he canceled my first order and made a new order list. Can you imagine what happened next ? He told me that I've also lost my 10% reward and I can't go back to the first order. Now he told me this. He didn't warn me or explain anything before asking if I cancel the first order. I got there to exchange just one of 6 items before the shipping. I didn't even think of canceling-and-reorder method, which he brought up. He definitely knew ( 100 % sure) in advance that I was gonna lose my 10% reward if I was going to go for canceling-and -reorder method. Who wants to lose the 10% back ($600) to just exchange one item's model ? Nobody is an idiot for this thing. I believe that he knew all of these consequences from the beginning and willfully didn't say anything from the beginning. It was impossible not to know I was gonna lose 10% reward , because they are selling every day the-new-creditcard-10%-reward promotion that I couldn't anticipate this result. I don't need to tell the end of this story. As you all imagine he kept saying it was my liability because I agreed to cancel . Of course they didn't apology for his negligence or ignorance. He just kept saying that I cant not go back to the first order now, Never. Where are salesmanship, due care, due diligence in these guys at Atwater store ?