My latest experience with Best Buy has solidified the fact that they don't care about customer service or about individual experience. Due to glitch in their system they kept canceling my installation appointment 4 times in a roll. That resulted in many hours on chat/phone to reschedule, multiple days taken off from work to accommodate their availability and at the end the installer showing up at the wrong address despite the fact I spent 45 minutes on chat a week before that to correct it. After showing up at the wrong address 2 hours after the time frame provided for my appointment, the installer canceled my appointment once again. Customer service had me on hold for 90 minutes to speak to a supervisor who couldn't offer anything other than rescheduling the appointment for another 10 days in the future. I will never, ever buy as much as a $1 item from Best Buy. They do not care about customer service.