Bought (through their website) the Samsung Galaxy S10+, unlocked and "unboxed", meaning that the box was not sealed. It was NOT a refurbished phone. It arrived yesterday, in a plain cardboard box. Opened it to find that there was no Samsung box inside, but 3 strips of bubble wrap with a phone, a cord and the charger. There were no earphones, SIM card tool or screen protector as mentioned in the specifications. NOT EVEN A BOOKLET. Nor did they ever mention that those (missing) items WILL NOT be included. Spent about 40 minutes texting with their Live Chat who eventually informs me that they can't do anything from their end and that I have to personally go to the store, close by (fortunately). At the store, customer service informs me that they don't have the missing items, and that sometimes those items may or may not be included with "unboxed" phones. If THAT'S the case, they should CLEARLY mention it. Screams of FALSE ADVERTISING!!! Also, I will be charged $45 as a "restocking fee", if I return within 14 days. I'm EXTREMELY disappointed with THIS experience from Best Buy, a nationwide store. More so, since 2 weeks ago I bought a NEW (boxed) Samsung Galaxy S10 for my wife from their national sales agent over the phone (after scrutinizing the phone on the Best Buy website AND a Live Chat with Samsung to verify the authenticity of the advertised S10) without any problems. I HOPE that you DO SHARE this review with Best Buy. I'm NOT going to hold my breath for Best Buy to either supply the ORIGINAL missing items OR waive the $45 "restocking fee" if I returned it.