I had a $2000.00 LG washer and dryer almost delivered this morning. I explained to him right off the bat that I was in severe pain and hadn't worked since August 2019. I could barely walk my back and my neck are bad, I little strength in my legs, my right hand is hard to use as it was severely fractured. Many planned surgeries were put on hold because of Covid, When we got downstairs I pointed out two pedestals for the appliances and asked if they could put them in the laundry room, he rudely said no, that was ok He went outside. I was downstairs trying to move the pedestal for the washer into the laundry room, he came downstairs and said customer service want to talk to me, I said it would have to wait until I finished moving the pedestal another eight feet or so. II struggle to get up the stairs and got to the back step and they were putting appliance back min truck, I asked them what they were doing and said I would have to make another appointment. I asked why he said to call customer service. I called customer service, He said they were not comfortable. I told them I examined by heath issues when they came and told customer service I haven't been cheerful for a year and a half. I now realize em apathy and compassion are not traits of their employees, II also realize they probably hire the lowest bid for contract delivery. Best Buy should monitor the service they are giving. At least three times during my conversation he said I was not pleasant to the delivery people. he totally did not care about my concerns. I told him I told the delivery people several times about my health issues. They showed no care or concerns for the customer or good service. It was such a pleasure buying them, the sales lady who went above and beyond helping me was caring and understanding and the delivery guy turned me against Best Buy. If this guy worked for me I would fire him