I am not happy! My husband order a tablet and case on the color magenta and reciveved the wrong one called up "the worst company call center I have ever talked to" and a customer care rep. Said they will send a replacement, I said okay not once did he mention at my cost! which you charged to my card full price again.... Call back and customer care rep. saying a refund will come after you best buy reciveved the one we are sending back now $170.00 in the bank was a hard hit. Now we received the replacement.... Guess what exact same one as the first.... Again sent the wrong one.... After 2 hrs in the phone with your customer care reps. I was offered 5% back from my original purchase .... I was given $4.30 as a 1 time convenience... Wow that is the worst, I am without the correct product I bought and out $170.00 for many weeks because your refund process takes its sweet time in returning the money! I also would like to say maybe you should check and see if the department has the tablets in the wrong box or place. To avoid this problem further.... Worst online purchase I have made to date