Best Buy computer warranty and services are a scam. Awful customer service. Will NEVER make another purchase from Best Buy again. Buyer Beware!! The Best Buy computer repair warranty is a total scam. I purchased a New Republic of Gamers PC that was an immediate problem. It would not turn on. If it did turn on it would randomly turn off and crash. Then it would take days for it to turn on again. Best Buy REFUSED to allow me to return it and insisted it had to be sent away to be assessed and fixed before it could be returned for a computer that worked. It took 2 MONTHS for Best Buy to ship the computer to the service center, have the computer serviced, and then shipped back. They replaced the mother board. It still did not work. We requested that it be replaced with another computer and they said that it was now too late to do so. It took 2 months for the computer to be serviced and Best Buy has been in possession of my computer longer than I have. Since the service took so long the time frame for being able to return the computer was exceeded. They now have the computer again and expect it will be another 2 months (at least) to have the computer assessed and fixed again. (If it can be fixed) As per the Best Buy policy I will have to go through this process 3 times before their lemon law process will apply. However, because of the time it will take for service that will more than likely exceed the turn around time requirement for the lemon law to apply. In the mean time they did offer to sell me another new computer since I will not have one and need one for work. (I declined and purchased a computer elsewhere.) THIS IS A SCAM. They sold me a lemon and refuse to replace it and make sure the service time frames exceed the ability for you to return the computer -- but they don't mind profiting trying to get you to purchase another computer! If that was not bad enough, the manager of the Cypresswood Geek Squad was extremely rude, condescending, argumentative, and tried to blame me for the computer not working- even though the Geek Squad and the best Buy service center had the exact same problem and another Geek Squad employee supported my story. If I had chosen to go to another vendor like Wal-Mart I could have just had the computer returned and replaced. I have a brand new computer I can't use and had to purchase another computer so that I can actually work. I continue to pay for the first computer though it has never consistently worked and it has not been in my possession most of the time I have owned it. Best Buy and the Geek Squad has terrible customer service. The Best Buy warranty policies are established to create bureaucracy, frustration, and scam you out of your purchase. Also, at the Cypresswood location, if you call the store in an attempt to speak with a manager the VM states the store no longer accepts phone calls. After this experience it is no wonder why Best Buy is struggling as a company and about to declare bankruptcy. I certainly would not want anyone to ever go through this hellish nightmare. Take your business to a company that respects their customers and honors their commitments.