Thief at Best Buy. First off, my experience is so rotten, I do not want to leave one star, although they make you have to, to get through to make your complaint. Now, I had my computer in for repairs 2 years ago, and because they out and out lied to me, saying the computer had to go to Vancouver twice, and saying they had to put in a new hard drive, which is what I paid for, and they did not, and have proof, then they burned one of my keys on the keyboard . They had me running back and forth like a chicken with my head cut off, and finally they offered me a 100.00 Gift Certificate, I accepted, when received, there was no expiry date on it, and was told to use it at anytime and any Best Buy, they will all honor it. Two weeks ago, I printed out the gift card and took it in to buy a phone, and they would not honor it. Was told I had already used it, I told them that I did not use it and I had just printed in out the night before. Was told they would do inquiry and find out what happened, and it could take a week they said. Have not heard a peep from them. So, they best honor it, and find out what went wrong. Did their employee that sent it to me, quit/get fired and spent it, Who stole it. Best Buy, I will not back down, you can't operate under lies to the public.