In mid September of 2021, our family purchased 2 premium Sony TV’s from Best Buy. Sadly within a few weeks one of the TV’s developed problems that still has not been resolved as of this date. I was told by the sales manager with a Geek Squad policy you are protected, I soon learned the 1 st year must be covered by Sony. Calls to the Geek Squad number and customer service directed me to Sony who never stepped up to the plate, resulting in countless calls and emails requesting a Best Buy manager to intervene. No manager was ever available when I contacted customer service, but on each occasion a call back with 24 hours was promised. That never happened and no calls have ever been received to this date 5 months later. Once the money is paid, good luck., that’s all they care about …. on to the next paying customer to meet their sales quota