Went into the Happy Valley Best Buy yesterday to meet with the geek squad. I met with Matthew Gyles. Very knowledgeable guy. I didcussed the issues with my laptop and decided it was better to just buy a new one. So i went ti the computer department and decided which computer would work. I dicussed that i would be back to purchase the computer and drop it with him as we discussed the programs i would need and he could do this in a day. This morning at 10 am i go back to the store and they did bot have any computers on the shelf. I was sent to the thunderbird location to pick one up. I tried to just drop it at the geek squad desk but they want me to set this thing up call in make an apointment for them to do updates and etc. Next i tried to call the Happy Valley Location to get it in. Guy tells me 3 DAYS. I need to make an apointment restart the process and that they cannot load the computer to add programs i need. Best Buy needs to get its stories strait and quit hiding behind rules that keep people not wanting to perform their Job duties. I do not have the knowledge or time to sit back and do the things to this computer to get it funtional for my needs. That is why i picked a store that said they were capable. The it guys i see working would be fired for these responces. So now after Best Buy has burned me. I will be discussing this situation with every body i know. Large design firms office pros, heavy highway, road and home building contactors engineers architects and a few of my politition freinds. Being born raised educated in the Valley of the Sun since the 70s. It is absolutely amazing how many contacts you can make in a life time. Frys electronics comes to mind. Well not any more. If i did not have to leave any stars i would not. Matthew. Good luck. If you need a job let me know.