Ordered an air conditioner, on the day of delivery I get the dreaded, your deliver has been delayed. Oh you think, no big deal it will only be a day or two then it will ship. The item is now sold out. Essentially my read on this situation is best buy sold items it doesn't have, and now they're out of stock, and all the orders are delayed, because they don't have the items. I try to confirm this with customer service. I get told there is nothing we can do. I get they can't magically make my package arrive. However they mean literally nothing. They can't cancel the order, can't see if the item will ever arrive, etc. They essentially say if I'm going to get it it should ship by JUNE 10th. Otherwise they will cancel the order at that point, which will be way too long into the season to order a decent air conditioner. So let me get this straight. I can't cancel the order, so even if I decided I no longer wanted it, because of the time to arrive, after I was already promised something different and was going to order elsewhere, I can't because they may eventually decide to ship it and I may end up with 2, and out 450$. Only other store I've ever had this kind of problem with was Sears, and they even at least TRIED to make things right by offering me rebates, or coupons off future orders (and had a firm date for a new delivery, unlike best buy), and their customer service was notoriously awful during the end years. Best Buy can't even hit that low bar. I've spent thousands of dollars at Best Buy, and I'll never spend another dime there again, and will be telling everyone I know not to as well.