Absolutely the most miserable retail experience of my 63 years. I ordered a refrigerator a month ago. It came damaged. As they could not come back that day, they hooked it up for me to use until they could deliver another. They hooked it up incorrectly and it flooded my kitchen damaging the wood floors. Finally someone came to fix the leak (still no new undamaged refrigerator) and took one look at the hook-up and refused to fix it. After a week, I paid a plumber $150 to stop the leak, since it was so severe, I had to set the alarm to wake up in the middle of the night to empty the bucket. They delivered a replacement- it too was damaged and they never bothered to bring it in. Since then, I have missed 3.5 days of work, waiting for promised pick-ups and deliveries that never came. I have spoken to 9 different people and waited an average of 45 minutes on hold each time. Best Buy has NO CUSTOMER SERVICE and no way to escalate a claim. When you call a local store they tell you that they are not accepting calls in person at this time. Today the deliverymen called before they were supposed to (I am a teacher and told them I would not be available until 2PM). They then lied and put on the record that I told them there was nothing to pick up. I NEVER SPOKE TO THEM! All anyone can tell me is that they will schedule another date when I have to stay home and wait for them to not show up a 4th time. No one can help me. I have been credited for the refrigerator and have another company delivering another refrigerator tomorrow. I have no choice but to have this damaged leaking refrigerator put out by the road. This is Best Buy's problem now, not mine. My credit card company has been instructed not to accept any charges from Best Buy. I will never, ever order anything from this company again.