Oh no im not a customer im a victim. Ordered a big screen samsung tv from bb madison wi. Provided them with written instructions where to deliver the tv. They arrive on the wrong side of my apartment but hey bb deliverymen can make it. Nope i was entirely wrong, not only do they not know how to read but are also incompetent and complain a lot while delivering your item. Got to the apartment was yelled at in a brusque way. They check their hands and leave. Leaving me with the tv to drag to my room contrary to what they advertised. Truth is they dont care about your experience at all. Now i order from amazon instead. Their store might be ok to shop at but their delivery service was the worst i have ever experienced. Would not reccommend ordering from them. Expect an awful time if ordering big ticket products. Will never buy from them again ever.