I would give zero stars if I could. Best Buy lied to me 3 times in less than 24 hours. Needed a new phone case for my son's new phone. Amazon couldn't get it to me until Monday (was placing order at 4pmish on a Friday) and Best Buy stated their delivery time was Saturday. I should have asked myself how this was possible but went with Best Buy for a Saturday delivery instead. Saturday at noon, I receive an email from Best Buy that the shipment had been delayed (No new eta given) and that if I wanted to cancel my order to click on the link below. I clicked on the link below where it to me to the order but then said I couldn't cancel it because the order was in process. Email also stated that my card hadn't been charged and wouldn't be charged until the item shipped. 1st. Lie is that I would have the item delivered to me by Saturday (hasn't even left Best Buy yet) 2nd Lie was that I could cancel the order. 3rd lie was that my charge hadn't been charged yet. I went online and the charge isn't pending and has posted. Contacted Customer Service at Best Buy. 1st rep hung up after I stated my problem (held for 17 minutes) Called back and held for 22 minutes and Rep said couldn't cancel my order, wouldn't reverse the charge, and wouldn't issue a return pick up label for free. Said I could either take it back to the store or ship it back to them at my own expense. I am currently on hold for a supervisor (rep was giving me a hard time about speaking to one) and have been holding for 1 hour and 47 minutes for this supervisor. They most be hoping I hang up but I'm not going to. Had I ordered the the item from Amazon in the first place, I would of had it on Monday. I've placed the order and now have to wait on Amazon until Tuesday. I believe that Best Buy knew all along that they wouldn't have the case to me on a Saturday when placing the order Friday at 4ish. They just wanted me to order from them. Best Buy is a liar and a cheat and I am never going to order or buy anything from them again and I am going to call the bank where my Best Buy credit card is from and cancel the card too. No wonder why my Best Buy stock looses money almost every day. Because they've become liars and people are starting not to do business with them anymore. Thanks for wasting my time Best Buy, I hope you go bankrupt.