The literal worse company, the worst customer service, the worst online shopping experience, the worst. I ordered a Mac note book supposedly open box from one of the marketplace sellers. First order I placed was on 24th. Said pending on 25 I chatted with a rep who told me to call a number. I was told by the phone rep how did I get this number. Waited for email where it had same number. They Told me there were issues with payment “incorrect address” nonsense to say the least. I obliged and gave new card. The 26th I heard nothing I called again they told me order was canceled because my address was put in too many times🧐 what?? Ok?... so I asked if I can reorder again the rep said yes would be best to reorder. I did. The 27th I logged in only to see the words canceled AGAIN. I CALLED FURIOUS. I admit I was losing it at this point I chatted and surprise surprise I was told to call. I did she kept telling me that I placed too many orders in 24hrs and that system though I was a bot. Righhhhht. Ok? But an employee told me I should reorder. what to do can I speak to manager? Nothing managers can do for canceled order she said yelling and kept me on hold after she tried to get me off phone I refused and said I’ll wait for manager. No manager. Ok. What do I do?? No solution I suggested can I place order with you with a new credit card to make sure no address problems. She says ok. I place third order on the phone. I asked her to send me a link to review the conversation she said yes hesitantly and DID NOT SEND EMAIL. why would she she yelled and told me can’t get manager was utterly unhelpful of course she doesn’t want me to review. A few hours later I logged in just had a feeling and guess what it said??? ORDER CANCELED. I said ok calm down I looked online and item was out of stock, maybe that’s what happened. I ordered my fourth order still hoping like an overzealous idiot it’s gonna work after all I’m using same credit card I bought iPad with last year. I wake up today the 28th. ORDER CANCELED. I called. The system BANNED ME. because I ordered too many times she says I was blocked when 3rd order was placed. So when I asked the lady on the phone can I place an order with her and she happily said of course ma’am. She knew I was going to blocked. They started a case. I don’t care though. I just got a Mac open box in apple store for 200$ cheaper hahah I realized everything happened for a reason. I would never recommend online worst experience so glad I dodged a bullet.
3 years ago
Best Buy has a
1.4
average rating
from
1,383
reviews
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