I recently bought a Samsung TV from Best Buy. As a native Minnesotan, I like the idea of supporting a local company... even if it's a big one. The sales representative was knowledgeable and helpful. The purchase went smoothly. We decided to use a different company to mount our TV because they were astonshingly cheaper. (mycablemart.com) After it was mounted, the installer noticed that it appeared the TV had been used before. It was covered in handprints and had someone else's Netflix account on it. I tried to contact the store I bought the TV from, but they weren't taking my calls. I was put through to a call center. The person on the other end of the line told me that we could exchange the TV or Best Buy could compensate us for a portion of the cost since the TV wasn't new. After working through this situation, it was determined that because I made the purchase in store, I would have to go in to the store to resolve it. Ridiculous and annoying. When I went into the store, they said they would only do a trade, not compensate me for the difference between a new and used TV. I asked, since the TV was mounted, if they would put the new TV on an existing mount. Nope. Since we didn't buy from them, they wouldn't do it. This low level of customer support made me walk out the door very disappointed. My family is very good at boycotting stores we don't like. Best Buy just got blacklisted. The next TV, appliance, phone accessory, whatever that we buy will not be from them. In the end, they got to keep the price difference between the two TV's because I won't haul in the one we bought (it works fine). Their gain on the transaction by not compensating me for the difference in price between a used and a new TV? $40. This is a net loss for their company. I will definitely not buy from them again and discourage friends and family from shopping with them. That being said, if someone from Best Buy were willing to contact me to resolve this situation appropriately, I would be willing to modify or remove this review. Maybe even shop with them again in the future. Let's see if they vaule their customers.