My iPhone 12 (under warranty) was not working properly. Apple Support suggested we take it to Geek Squad at Best Buy because our nearest Apple store is several hours away. Best Buy kept my phone, they were supposed to order the parts to be replaced on my phone, fix the phone at the store and call us when it was ready. Since our local Best Buy does not receive phone calls, according to the recorded message you get when you call the store, we had to go back to the store 3 days later when we hadn't heard any update. When we went back and asked about the phone, they told us someone had mistakenly mailed my phone to Apple in California, that they would have it immediately sent back and it would be ready 2 days later. 2 days later we returned to the store, the phone was not fixed, it wasn't at the store, they didn't even know where my phone was. They blamed Apple, saying Apple hadn't sent them a tracking number yet so they couldn't tell us where the phone was. The employees were indifferent, unmotivated, and unapologetic, had no sense of urgency, and couldn't possibly have cared less about the entire situation. 5 days and counting with no phone and now it's missing when it shouldn't have even been sent to Apple in the first place. Unbelievable. I would give them ZERO stars, if that was an option.