I ordered LCD TV through Amazon. Due to personal reasons, I delayed opening it until a week after Amazon's 30-day return window. No damage was noted to the packaging or the TV, but when powered up it had the shattered LCD symptom. Wrote Best Buy twice via Amazon to ask for mercy and got nothing, not even the courtesy of a reply. I now don't trust electronic merchandise via the Amazon marketplace. The lesson is to open any package and check it out immediately upon receipt. The lack of any consideration on the part of BB or Amazon is why I will not be buying Amazon marketplace electronics ever again.