I have used Best Buy and spent thousands of dollars over many years. I will NEVER use the Best Buy on Richmond in Houston again after my experience today. I parked in a Curbside delivery spot and checked in via the app as usual. It said estimated 3 min wait time. Then it said it was taking longer than expected. I'm soon the only vehicle left in the curbside delivery area waiting. After an employee walks out and ignores me twice, helping another customer who drove in after I did, I went inside. The same employee who ignored me outside was rude and told me "Look here's your stuff. It's done." He said he couldn't see me because my car windows are tinted black--they're light gray and I had my driver window down as I called to him to get help. After leaving, I tried calling to speak with the store manager, but was answered by corporate operator who said they can't transfer calls to local store. I would hear back in 48 hrs. I soon received a text message scheduling me for a Geek Squad consultation with a store in CALIFORNIA for 48 hrs later! What has happened with Best Buy's customer service??