You are not sorry, you really don't care, as evidenced by: Waiting two months for resolution to my refrigerator issue. After the issue was finally worked through; a delivery date was provided for refrigerator replacement. However, no call, no show. Went to store to investigate problem and was told, they did call. Checked my phone log and validated their was no call. I was told the delivery people called in sick and one was on maternity level. After a heated discussion with the (red, blue, green, yellow haired) manager, she rescheduled delivery for Monday August 23, 2021 between noon and 6 PM. Because I didn't believe her answers, she threatened to our order. When my husband told her that if the refrigerator was not delivered on Monday; he would have no recourse but to contact a lawyer. She told us to leave the store, because she was threatened with legal action and could not talk to us any more. She was so vindictive that when we got home there was an email informing us that the refrigerator would be delivered on September 7, 2021. The biggest frustration is the time and effort trying to deal with Best Buy. You cannot call the store, because all the calls go to the corporate phone number. So each time you have to go to the store. Corporate people tell you they cant deal with the store and the store tells you they can't deal with corporate. I have never dealt with such inept business and staff.