We bought a high-end GE frig and no-one ever called or emailed and the delivery just did not show up. Shocked. Don't be. Third try we received the frig! The delivery guys said they are not suppose to install the handles on the doors??? Really!! They left my wife to unpack the entire inside. One guy said he's not wearing a mask even though we asked. Additionally, the beta service that cost $199 was not as useful as Best buy claims. The calls to to Colombia South America which adds another layer of miscommunications. Supervisors are almost NEVER available and the guy answering has limited power with the same script "we know this is important to you". The product was good but the "shady" 3rd party delivery was terrible. They didn't bother call before the came. The guy tried just walking into the house without being invited or showing ID, scary for the ladies.