I bought a laptop from Best Buy for my daughter going to Cegep. Above all, I want to say that this will be my first and last purchase at Best Buy. Of course, they are taking money from customers, so it went very smoothly until we ordered the goods. According to the staff who helped me and my daughter with the process from selecting items to paying, it would take 3 or 4 days for me to receive the items after ordering at the store, receiving the laptop, and installing the program. But there was no contact for over a week. After one week of waiting, I called customer service and they gave me a tracking number. When I checked, it said that the item was delivered the next day after I placed the order. I thought it would take a long time to install the program because they had a lot of work, so I decided to wait a couple of days more. Still no news.... When I called the number on the website, I was told to check the delivery status on the website with a recorded information message but I already knew it's been already arrived at the store. When I called customer service again, they told me to go to the store and ask because it has already been two weeks since they received the item and the item could probably be ready. At first, I waited at the pickup location. Since I didn't take the paper receipt, my daughter show them her phone which had the order number and they told us to go to the Geek squad. After going to Geek Squad and waiting in line, they told me to go back to the pickup location and print the receipt. I couldn't understand why they couldn't figure anything out with the order number. So I retruned to the pickup place, waited in line again and gave my order number, but for some reason the print didn't work. They said to go to the customer center and asked there. So I went to the customer center, stood in line again, got the receipt reprinted out, and then I went back to Geek Squad. Definitely the laptop was there. They kept it for 2 weeks. They didn't say sorry but showed me a note on the receipt saying that they called me on the day when they received the item but I did not answer. I thought it wouldn't be possible because there were no missed calls left for me these days, but I couldn't check it on the spot because I didn't take my cell phone with me. I returned to the car with the laptop and check my cell phone, but there were no missed calls that day. It's funny that they think they've done their duty with just one call, and that they have kept things in storage for two weeks. Funnier is that they've never called me and I've never even received a call from them. No missed call. There was no missed call, so there is no reason for a voice message to remain in the message box, but I checked the voice message box for just in case, but no message had left. Even if they called the customer but did not answer, so they left a voice and waited, but if the customer does not come to pick it up for two weeks, isn't it correct to call again to confirm? Anyway, I asked him why he didn't answer the phone. Why it's so hard to reach them? The answer was that they have four employees in that part, but usually two people working and they are too busy to answer the phone. Is the lack of staff a problem for customers to bear? If there is a shortage of workers, it's their problem to solve, just ask superiors to fill them. I think you should at least allow caller to leave a message if you're not going to answer the phone but no. The phone number I have was written down by the staff directly saying that you can call the Geek squad at any time after 8 months to cancel your insurance. Till today you've never answered me, and 8 month later, are you really going to take my call that time? I doubt... Now come home and my daughter checked her laptop. Is she satisfied? She came out saying what this is. The part surrounding the keyboard is different from what we ordered. It feels like suede instead of plastic.... Was there a notice that the material surrounding the keyboard could change if you order it in blue? No.