My husband purchased a laptop from me from best buy, and forgot to put in our elite member information. The computer began overheating and showcasing issues of screen problems and device malfunctions. We attempted to return the device within the elite member return policy time frame (30-45 days) and the manager refused the return, as my husband forgot to enter our phone number at checkout. We have an elite account with our names, and we provided the original receipt, and had the matching card and the manager refused. Instead, the manager immediately issued a store credit. We declined the store credit and he advised that it was processed and there was "no going back" so to "take it, because that's all he could do." We do not want the store credit. We want the refund per the return policy terms and conditions. The manager refused even though we are elite members because he did not want to process a refund. TLDR: they dont honor return policies and the manager at each store can decide if they want to honor it or not based on how they feel.