I was a "best buy only " customer , also a Geek Squad only customer. But the service and now I'm a Total Tech customer really sucks !!!! I set appointment times and somehow they get changed when I get my email. The wait for getting the wrong time is 1 1/12 weeks to 2 weeks for something the Geek squad did that's not working. Best Buy installed a 65" Tv months ago the sound bar and TV are not right months later. Never had this problem on the old set they installed, but now its not controlled and switches on it's own from TV speaker to soundbar, I'm just amazed.I paid for a year to be a Total Tech Support customer, and it's not worth the money to me at this point. Customer service MUST be the important thing.