Absolutely horrible experience! My family owns a restaurant/bar that, like many others, was hit hard by Covid. Trying to survive, we decided several months ago that we wanted to transition to a sports bar. Having TVs in place prior to the beginning of football season was critical. I began talking to Best Buy about TVs in May or June, plenty of time before the football season kicked off in September. I was told that I needed to deal with corporate for a TV package and was put in touch with Best Buy Business to arrange (for $200) for one of their experts to come to our bar and design a layout and system for our needs. Bill was handling our account. We were planning on 20 or more additional TVs (we have three now). I was told that someone would be in touch with me shortly. No one contacted me. I called Bill again. He apologized and said someone would be in touch with me shortly. No contact. I called Bill again. Same story, same result, no contact. By then it was late July or early August. Bill called me and told me that there had been a glitch in the system and that's why no one had contacted me yet. He said that he would personally see to it that someone contacted me in a hurry. No contact. A week or two later, Bill calls again with the same promise. No contact. By then it was mid-August. I tried to contact the local Best Buy to see if they could help. Their local number went to some corporate purgatory and after an annoying menu, I was instructed to hold and someone would be with me. I waited and waited and waited until I finally hung up the phone in complete frustration! So, I drove to the local Best Buy and spoke to the manager on duty, Jeremy, and explained my frustration and let him know that Best Buy may have destroyed our business, that all they had to do was be honest and admitted that the company is totally screwed up. Then, I could have moved on and found someone who could accomplish what we were looking for. But, we continued to place our faith and trust in Best Buy, a very serious mistake! Jeremy said he could do nothing for us, that we were at the mercy of corporate, a painful place to be.