BEST BUY is the worst place to buy appliances. I ordered and fully paid for a washing machine on July 7, 2021. The company did not inform me that the appliance was not in stock but scheduled the delivery for August 10. Afterward, BEST BUY rescheduled the delivery two more times. The company sent me misleading auto-generated texts messages each time indicating that the delivery man was on his way, but he did not arrive. In the meantime, I could not get accurate information from BEST BUY; I just continued receiving auto-generated texts and e-mails. The sales personnel at the store tried to help to no avail. BEST BUY HAS A SERIOUS SYSTEMIC PROBLEM IN ITS DISTRIBUTION/ DELIVERY AREA. On September 15, 2021, I had to cancel the order after waiting two and a half months. I never received an explanation or an apology for this fiasco. It took 2 hours for Best BUY to approve my refund. I am 80 years old and never had this kind of experience before with a supposedly serious appliance store. I DON’T RECOMMEND BEST BUY TO ANYONE.