My order BBY01-805496135415 was delivered to Anderson Indiana and signed by Johnson. I live in Markleville Indiana. I have no Idea who that is. So far I wasted over an hour and 20 minutes on the phone with Best buy support and was transferred to over 4 people and told I would have to handle it on my end. I did attempt to file a claim with UPS only to be told to I cannot file a claim and to contact the shipper while I was on the phone with Best Buy support. After over an hour I was then hung up on with no resolution. I have a business account and have spent thousands of dollars with Best Buy and then to be treated like this in very frustrating. I have been left with no option but to dispute the charges with my bank. I will never purchase another item from Best Buy again. They obviously do not need my business. You would have thought they would have said we are sorry and will take care of it and we will ship you another order out right away but instead absolutely no apology was ever given only attitude. Not the Best Buy pre Covd I remember. I will find another retailer that values my business.