The national call center provides horrible resolution to customer issues. The call center provides option to be connected with your local store and when you select that option you are never connected to an actual store. In fact, the call center either refuses to or cannot connect you to an actual store. Today it took 5 separate conversations and over 4 hours of discussion and transferring from department to department without satisfactory resolution to my issue. Because no one could direct me to the store which I requested numerous times, I drove to the store location where my service was scheduled and item was shipped which was an hour each way due to limited skilled technicians to resolve the issue in less than 10 minutes. The same could have been accomplished with a simple connection to the store which was misrepresented and subsequently denied by the national call center—they actually use the store phone number as part of their deceit. The service at the store and the expertise of the store technician are above outstanding. However the national call center is a less than poor division and provides a horrible example for Best Buy organization. A direct connection option would resolve customer satisfaction issues. This will be my last new purchase at Best Buy.