I went to a Best Buy store in Orange, CT and put in an order for an entire kitchen set. (4 appliances). I even opened up a line of credit. The store had an issue with setting up a delivery date for all appliances. They then suggested to have an in person consultant come to my house to help. The consultant came and set up the delivery date and all. This included installation and haul away of the appliances I currently had in my house. I received two emails from BestBuy saying the refrigerator was going to come at a separate time frame from the other appliances. I didn't think that was going to be a problem. The delivery date came and the refrigerator was first to arrive and my old refrigerator was hauled away. My husband then waited for the other appliances to arrive. They never came. Neither did Best buy call me to say they were not going to be delivered. Hours later from the time frame they gave me I called best buy and I started to get the run around that led me on the phone with them for hours. They then told me that all they have in the system is that the delivery date needs to be rescheduled and that it was not going to happen until a month later because of the stove I ordered. I was then very frustrated and asked them the same day to return their refrigerator and bring the one hauled away back. Long story short, they couldn't find my refrigerator and they only gave me a week to find a new one somewhere else before I returned theirs. This answer they gave me took a week of me calling them back and forth before they gave me this solution. I went on facebook, I called the consultant that came to my house and I contacted them on the phone. Totally frustrating situation. The lack of customer service is an under statement. I will never shop for anything in Best Buy again. Totally lost a customer.