An Order was placed September 29th 2021 for an iPad Pro 11”, apple AirPods, 2nd generation pencil and an apple case for delivery on the 30th. However, no delivery was made. On September 29th I spoke to an agent Maria Corazon at 12 pm. Agent stated that package was lost and I can get compensated through replacement or refund. I selected refund. On Oct 3rd, I received an email around 9 am stating that due to investigation, there will be no refund. I spoke to Daniela who stated your business said to contact the carrier since they “claimed” the delivery. She then stated that given the new information she would send the information to refund department and stated that I would receive an email within 24 hours which did not happen. On Oct 4th, I spoke to 2 agents including a supervisor who I was transferred to following up on the issue, who then dropped the call at 4:42 pm while I explained the situation. I called the head office in MN at 5:12 in which I spoke to Miguel Guzman stated that he would try his best given the back and forth issue. He also stated that he would try to get my refund and would get back to me after speaking to his team. The line then dropped. Called the head office again, then spoke to Sam who asked company verification questions and later proceeded to read the notes then at 6pm est (their closing time) which is dropped the call. This is one of the worst experiences I’ve had with a business. These people do not care about their customers, they only out for your money. Please be careful, DO BOT BUY FROM THEM!