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Susie
I ordered a dishwasher. It was delivered last Saturday. The dishwasher does not work. I called hours after it was delivered and was tossed around to several people. The last one said they could not update the system until the next day to have someone out. I asked to speak with a manager. She said they would call within the hour. No call back. I called the next day, again tossed to several team members. By then I said just come and get it. I don’t want to deal with this company. I again asked to speak with a manager. No call back again. I called Monday and finally got someone to schedule the pickup. The team was to arrive on Wednesday between 9-1. I get a call at 12 to say they were running behind and will be there between 1-3. I call at 3, not them! They then said it could be until 8pm. They finally showed up at 6 only to say they cannot take it because they are not allowed to “disconnect” the dishwasher. Are you kidding me?!?! So I sat all day. I finally talked to a manager who said I had to wait until the next day to request it the correct way. Also said she would call me back. Guess what?!? Of course she did not call. I HAD TO CALL AGAIN! Talked to someone who scheduled the team to come out Saturday. Again I sat and waited (past the original time) only for them to say “they cannot disconnect the dishwasher “. So 2 days sitting hostage in my house with a dishwasher that does not work. No one at this company knows what they are doing. I will never purchase from them again. Who knows when I will be able to get a dishwasher from another company or my money. Do NOT buy from this company.
3 years ago
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